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It's incredible to read all those issues all over the world ; Australia, USA, Switzerland, South Africa... I shoot Canon with no pro gears (500D, 600D, 70D) and I live in Belgium, a little country. So when I have an issue, no need to call by phone, I send it to after-sale in France (1 day by post, 5 Canon official repair laboratories), they call me to confirm the issue, the same day they send me a mail with the cost repair estimation and if I say "yes", 10 days later. my little no-pro gear is back. What a pity for a professional to get an issue with Sony !