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My experience with Sony support in Australia is similar to yours. I had a service issue with an A6000 which was drawn out over months. The Sony service rep repeatedly failed to respond to my emails. When she did respond, she didn't address the points that I had raised with her. I became so frustrated that I asked her, 'Are you a robot?' She didn't respond to this either. Ultimately this led to me ditching the A6000.

There is absolutely no comparison with the service I've received from Nikon Australia. I have found them to be prompt, polite and the work is always completed to a high standard.

I can only hope that Sony sits up and listens to this. Their rapid growth in the digital imaging sector will eventually fall if the service problems continue.